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Banner image of delivery and return of a blue Qipao dress

Delivery & Returns | JINZA

Learn about delivery timelines and our return policy.

Below is an overview of how long each type of garment takes and what support is included.

Delivery Timeline

Chinese Wedding Dresses

Our most intricate heirloom pieces — including Qun Kwa, Xiu He Fu, and fully embroidered wedding Qipao — take 4 to 14 months to complete, depending on the embroidery level and personalization.

Each order includes remote consultation, fabric selection, and a muslin fitting before final tailoring.


Custom Qipao and Cheongsam

Every Qipao or Cheongsam is made to measure and requires 2 to 6 months from design to completion.

A muslin fitting (via Zoom or in-person) ensures your final piece fits comfortably and elegantly.

Tang Suits and Menswear

Tang suits and other menswear pieces are completed within 2 to 5 months, depending on fabric and embroidery details.

Personalized sleeve, collar, or lining embroidery is available.

Ready-to-Wear & Accessories

Ready-to-wear pieces and accessories ship within 5–10 business days after final tailoring.

Minor alterations may be needed depending on fit preferences.

Global Shipping

We ship worldwide from our Los Angeles studio.

Standard delivery takes 2–5 business days within the U.S. and 7–10 business days internationally.

Tracking information is provided once your order is ready.

Express shipping is available upon request.

Return & exchange policy

All pieces are final sale due to their custom-made nature.

If you have concerns about fit or craftsmanship, please contact us within 7 days of receiving your order.

We will review your case and assist wherever possible.

fit & alteration support

Every custom order includes a complimentary muslin fitting and guided tailoring process.

After delivery, we continue to assist with fit advice and can recommend trusted local tailors near you if needed.

still have questions?

For further details, please visit our FAQs or Contact Us.

Our team is here to ensure your JINZA experience is seamless from start to finish.